An Exercise on Empathy using VAS (4:42 mins) Copy
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Question 1 of 7
1. Question
ActivityWorkbook Page 63
Validate
Feelings by making the other party feel that whatever they are feeling is appropriate because feelings are real. Make them feel accepted for what they are thinking and feeling. You can ask these questions.
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- I sense that you feel because of
- I gather that when happened, you felt
- Given what you said about your , I imagine you might be feeling . Is that what you’re feeling?
- I imagine you might be feeling
- I sense that you might have felt
- Is that what you are / were feeling?
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Question 2 of 7
2. Question
Allow
By keeping engaged, open and interested. This step requires you to allow them to vent and release while you explore with them about the Who, what, when where and why about the incident.
What is the one thing that affects you most?
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Question 3 of 7
3. Question
Is there anything else you want to share?
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Question 4 of 7
4. Question
What caused this?
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Question 5 of 7
5. Question
Shift
By helping the other move forward. Sometimes people get so caught up in their own story and retelling it that they can’t find a way out of it. The listener can gently cajole the speaker by asking these questions.
What will be useful and effective?
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Question 6 of 7
6. Question
What is your next step?
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Question 7 of 7
7. Question
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