Conflict Styles and Steps to Resolve Conflict (7:10 mins) Copy

Workbook Page 44 & 45

5 Conflict Styles:

1.  Competing or I Win/You Lose
2.  Accommodating or I Lose/You Win
3.  Avoiding or Lose/Lose
4.  Compromising or ½ Win ½ Lose
5.  Collaborating or Win/Win

Steps to Resolve Conflict:

1.  Articulate the root issue
2.  Find a point of agreement
3.  Focus on shared interests
4.  Work through difficult issues
5.  Neutralize Statements
6.  How both parties will benefit
7.  Action steps