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Conflict Styles and Steps to Resolve Conflict (7:10 mins) Copy

5 Conflict Styles:

  1. Competing or Win/Lose
  2. Accommodating or Lose/Win,
  3. Avoiding or Lose/Lose
  4. Compromising or ½ Win ½ Lose
  5. Collaborating or Win/Win

Steps to Resolve Conflict:

  1. Articulate the root issue
  2. Find a point of agreement
  3. Focus on shared interests
  4. Work through difficult issues
  5. Neutralize Statements
  6. How both parties will benefit
  7. Action steps