EQ’s Competitive Advantage (3:08 mins) temps

Good EQ skills can lead to happier staff, overall satisfaction, higher performance and staff retention. This makes one have a competitive advantage over others.

EQ allows one to be more aware, authentic, passionate, committed, act with integrity, able to build trust and better form relationships. This allows one to foster an environment where people are in better moods, which can lead to one bringing their best to the table.

Have you ever experienced a change in everyone’s mood because of one person’s negative or bad behaviour? This is an example of an emotional contagion – both good and bad emotions are contagious! Bu the repercussions of toxic emotions have an irreparable effect on the office environment. It causes stress, hence fear, unhappiness, lack of creativity and an increase in medical leave.

How is your work performance when you are in a bad mood? When others around you are also not happy, stress is increased and effectiveness is low. It will affect levels of wellbeing/happiness and hence retention.