Mehrabian (2:04 mins) Copy

Professor Mehrabian (1939) believes that there are three core elements in effective face-to-face communication of emotions or attitudes: nonverbal behaviour (facial expressions, for example, 55%), tone of voice (38%), and the literal meaning of the spoken word (7%).Hence, when influencing, the same applies.

In addition, intention and action are just as important. Your intentions make it clear what you really want to have happen and action speaks louder than words